Detect "silent churn" in NPS verbatims
Judges: One NPS comment with score 7-8. Questions: noul:disengaged - does the tone indicate indifference rather than satisfaction; choice:cause - [value_gap,missing_feature,support,price,none]. Action: Trigger a CSM check-in for disengaged passives.
AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.18
Key facts
- Vertical
- Software & tech
- Function
- Support & CX
- Status
- Idea
- Volume
- routine
- Value
- meaningful
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Detect \"silent churn\" in NPS verbatims”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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