Churn-risk language in support ticket threads
Judges: One customer message in a ticket. Questions: score:churn_risk - [none,mild,strong]; noul:mentions_alternative_vendor. Action: Add to health score; page CSM on strong or vendor mention.
STop tier. Meets A, and the payoff is major with high confidence.5.14
Key facts
- Vertical
- Software & tech
- Function
- Support & CX
- Status
- Idea
- Volume
- routine
- Value
- major
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Churn-risk language in support ticket threads”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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