Classify onboarding-stall reason from customer email
Judges: One customer email during onboarding. Questions: choice:blocker - [technical,internal_buy_in,data_not_ready,confused,resourcing,none]. Action: Route to matching playbook and set follow-up timer.
CA clean typed decision with low volume or low value, or too vague to act on.3.72
Key facts
- Vertical
- Software & tech
- Function
- Support & CX
- Status
- Idea
- Volume
- occasional
- Value
- meaningful
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Classify onboarding-stall reason from customer email”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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