Zero-shot email intent classification
LLMs classify email sentiment and intent (research, evaluation, procurement) without task-specific training.
CA clean typed decision with low volume or low value, or too vague to act on.3.40
Key facts
- Vertical
- Cross-industry
- Function
- Email & CRM
- Status
- Seen in the wild
- Volume
- occasional
- Value
- meaningful
- Risk
- moderate
- Evidence
- described plan
- Flags
- None
Source: https://www.pingcap.com/?p=18338
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Zero-shot email intent classification”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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