Track client tone trajectory from emails

Judges: One client email or message, with date. Questions: choice:tone - warm, neutral, terse, cooling_pushback, abrasive_or_berating; noul:mentions_cancelling_or_scope_dispute. Action: Code trends tone over 90 days per client and raises an at-risk flag when cooling or abrasive s

AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.59

Key facts

Vertical: Cross-industry
Function: Support & CX
Status: Idea
Volume: routine
Value: major
Risk: moderate
Evidence: —
Flags: None

Build this with a classifier

Define a typed decision with a bounded answer, then evaluate it on examples.

{
  "decision_type": "choice",
  "question": "Does this input match the decision in “Track client tone trajectory from emails”?",
  "input": "<input to classify>",
  "output": "one label from a fixed list"
}

Related use cases

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