# Skool DM triage and followup routing

Automatically triage and route new member DMs to appropriate workflow \(onboarding, support, sales\)

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.87.

Vertical: Education.

Function: Social & creator.

Status: Seen in the wild.

Volume: high.

Value: meaningful.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://www.skool.com/skool-automation/skool-workflow-automation-what-you-can-actually-automate)
- [Vertical](/verticals/education/)
- [Function](/functions/social_creator/)
- [Skool moderation alert flagging](/use-cases/skool-moderation-alert-flagging/)