# Segment Klaviyo customers by behavior

Classify customers as engaged, at-risk, high-value, dormant for targeted email campaigns

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.34.

Vertical: E-commerce & retail.

Function: Email & CRM.

Status: Seen in the wild.

Volume: routine.

Value: major.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://www.klaviyo.com/uk/products/email-marketing/segmentation)
- [Vertical](/verticals/ecommerce_retail/)
- [Function](/functions/email_crm/)
- [Cart abandonment recovery targeting](/use-cases/cart-abandonment-recovery-targeting/)
- [Klaviyo predictive segmentation](/use-cases/klaviyo-predictive-segmentation/)