# Route inbound DM to booking, question, or complaint

Judges: one Instagram/Facebook DM. Questions: choice:intent - booking|pricing\_question|aftercare\_question|complaint|spam|other. Action: booking goes to scheduler link, aftercare to nurse queue, complaint to manager; low confidence to front desk.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.5.

Vertical: Medical & aesthetic.

Function: Social & creator.

Status: Idea.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/medical_aesthetic/)
- [Function](/functions/social_creator/)
- [Check caption compliance for medical posts](/use-cases/check-caption-compliance-for-medical-posts/)
- [Judge before-after photo caption privacy](/use-cases/judge-before-after-photo-caption-privacy/)