# Route guest messages by department

Judges: guest text. Questions: choice:dept - housekeeping|front\_desk|maintenance|f\_and\_b|concierge|other; score:urgency. Action: dispatches.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.73.

Vertical: Hospitality, travel & events.

Function: Support & CX.

Status: Idea.

Volume: high.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/hospitality_travel_events/)
- [Function](/functions/support_cx/)
- [Detect upsell windows in guest chats](/use-cases/detect-upsell-windows-in-guest-chats/)
- [Traveler chat sentiment drift mid-trip](/use-cases/traveler-chat-sentiment-drift-mid-trip/)
- [Airline disruption email intent](/use-cases/airline-disruption-email-intent/)
- [Tour operator FAQ question match](/use-cases/tour-operator-faq-question-match/)
- [Predict walk-out frustration in line chat](/use-cases/predict-walk-out-frustration-in-line-chat/)
- [Restaurant review complaint type](/use-cases/restaurant-review-complaint-type/)