# Product usage intensity customer health

Usage metrics are scored to identify power users vs at-risk minimal engagement customers.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 5.

Vertical: Software & tech.

Function: Support & CX.

Status: Seen in the wild.

Volume: routine.

Value: major.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://usermotion.com/blog/steps-to-predict-customer-churn-saas)
- [Vertical](/verticals/saas_tech/)
- [Function](/functions/support_cx/)
- [Churn-risk language in support ticket threads](/use-cases/churn-risk-language-in-support-ticket-threads/)
- [Customer success intervention type severity](/use-cases/customer-success-intervention-type-severity/)
- [Enterprise customer success platform](/use-cases/enterprise-customer-success-platform/)
- [SaaS customer churn prediction and retention](/use-cases/saas-customer-churn-prediction-and-retention/)
- [Detect product-misuse patterns in support chat](/use-cases/detect-product-misuse-patterns-in-support-chat/)
- [Using AI to Triage and Assign Customer Support Tickets within a Large Healthcare SaaS Orga](/use-cases/using-ai-to-triage-and-assign-customer-support-tickets-within-a-large/)