Player intent in support chat for game store

Judges: one chat message. Questions: choice:intent - refund/lost_item/ban_appeal/payment_fail/how_to/other; noul:angry. Action: Route to macro or agent; angry flagged priority.

AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.5.19

Key facts

Vertical
Games & entertainment
Function
Support & CX
Status
Idea
Volume
high
Value
meaningful
Risk
moderate
Evidence
—
Flags
None

Build this with a classifier

Define a typed decision with a bounded answer, then evaluate it on examples.

{
  "decision_type": "choice",
  "question": "Does this input match the decision in “Player intent in support chat for game store”?",
  "input": "<input to classify>",
  "output": "one label from a fixed list"
}

Related use cases

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