# Intent classification for chatbot routing

Detect intent \(cancel subscription, report lost card, etc\) and route to appropriate handler; NLP+ML analyzes semantics even with typos

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 5.55.

Vertical: Finance & insurance.

Function: Support & CX.

Status: Seen in the wild.

Volume: high.

Value: major.

Risk: high.

Evidence: described plan.

Flags: human-review.

- [Source](https://www.parloa.com/knowledge-hub/intent-detection/)
- [Vertical](/verticals/finance_insurance/)
- [Function](/functions/support_cx/)
- [Credit card dispute classification](/use-cases/credit-card-dispute-classification/)
- [Decoding Emotions… #SentimentAnalysis #TextAnalytics #CustomerFeedback #StockMarketPredic](/use-cases/decoding-emotions-sentimentanalysis-textanalytics-customerfeedback-sto/)