# Incoming review triage

Judges: One new review. Questions: choice:category - praise, complaint\_service, complaint\_clinical, spam\_fake, policy\_violation, other; score:urgency - 1 to 5. Action: Complaints with clinical content are escalated, spam goes to a flag-for-removal list, praise gets a template.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.21.

Vertical: Healthcare & dental.

Function: Local & reputation.

Status: Idea.

Volume: routine.

Value: meaningful.

Risk: high.

Evidence: null.

Flags: human-review.

- [Vertical](/verticals/healthcare_dental/)
- [Function](/functions/local_reputation/)
- [Detect PHI inside an incoming review](/use-cases/detect-phi-inside-an-incoming-review/)
- [Check GBP posts for promotional-language risk](/use-cases/check-gbp-posts-for-promotional-language-risk/)
- [Screen directory descriptions for unsubstantiated efficacy claims](/use-cases/screen-directory-descriptions-for-unsubstantiated-efficacy-claims/)
- [Flag patient-identifying content in photos before upload](/use-cases/flag-patient-identifying-content-in-photos-before-upload/)
- [Review request eligibility](/use-cases/review-request-eligibility/)
- [Gate review requests](/use-cases/gate-review-requests/)