Detect emails that need a human voice not a template
Judges: customer email at small business. Questions: noul:emotional_distress - sender upset or vulnerable?; noul:wants_refund_or_cancel. Action: Code blocks canned autoresponse and pages owner if distress true.
AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.11
Key facts
- Vertical
- Cross-industry
- Function
- Support & CX
- Status
- Idea
- Volume
- routine
- Value
- meaningful
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Detect emails that need a human voice not a template”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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