Detect a customer asking for something we cannot do by contract
Judges: One customer request. Questions: noul:out_of_scope - is it outside the support or service agreement. Action: Hand to account manager as a billable scope request.
CA clean typed decision with low volume or low value, or too vague to act on.3.30
Key facts
- Vertical
- Cross-industry
- Function
- Support & CX
- Status
- Idea
- Volume
- occasional
- Value
- meaningful
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Detect a customer asking for something we cannot do by contract”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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