# Classify review for service recovery

Judges: review. Questions: choice:issue - menu; score:anger. Action: angry reviews to GM with reply deadline.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 3.74.

Vertical: Hospitality, travel & events.

Function: Local & reputation.

Status: Idea.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/hospitality_travel_events/)
- [Function](/functions/local_reputation/)
- [Menu-item mention match in reviews](/use-cases/menu-item-mention-match-in-reviews/)
- [Review mining for hotel noise issues](/use-cases/review-mining-for-hotel-noise-issues/)