# Classify phishing vs legitimate emails

Detect phishing attempts and spam in customer support inbox to protect merchants

Grade: S — Top tier. Meets A, and the payoff is major with high confidence.. Score: 5.34.

Vertical: E-commerce & retail.

Function: Support & CX.

Status: Seen in the wild.

Volume: routine.

Value: major.

Risk: high.

Evidence: described plan.

Flags: human-review.

- [Source](https://abnormal.ai/blog/spam-vs-phishing)
- [Vertical](/verticals/ecommerce_retail/)
- [Function](/functions/support_cx/)
- [Detect customer intent in live chat](/use-cases/detect-customer-intent-in-live-chat/)
- [Automated support ticket triage](/use-cases/automated-support-ticket-triage/)
- [AI email agent with categorization](/use-cases/ai-email-agent-with-categorization/)
- [Product review sentiment classification](/use-cases/product-review-sentiment-classification/)
- [AI complaint classification for retail](/use-cases/ai-complaint-classification-for-retail/)
- [Classify seller support tickets by growth versus compliance](/use-cases/classify-seller-support-tickets-by-growth-versus-compliance/)