Classify a client request against SOW services

Judges: An inbound request from a client. Questions: choice:service - one entry per SOW service, plus new_project_quote, plus not_agency_scope; noul:in_current_retainer. Action: Code routes in-scope requests to the right team queue and flags new project quotes to the AM for scope

AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.15

Key facts

Vertical
Cross-industry
Function
Support & CX
Status
Idea
Volume
routine
Value
meaningful
Risk
moderate
Evidence
—
Flags
None

Build this with a classifier

Define a typed decision with a bounded answer, then evaluate it on examples.

{
  "decision_type": "choice",
  "question": "Does this input match the decision in “Classify a client request against SOW services”?",
  "input": "<input to classify>",
  "output": "one label from a fixed list"
}

Related use cases

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