# Birdeye review sentiment routing

Route online reviews based on sentiment: negative to internal response, positive to external review sites.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.58.

Vertical: Cross-industry.

Function: Local & reputation.

Status: Seen in the wild.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://airops.com/nlp-guide/how-to-analyze-sentiment-of-birdeye-online-reviews-with-generative-ai)
- [Vertical](/verticals/cross_industry/)
- [Function](/functions/local_reputation/)
- [Negative news detection reputation risk](/use-cases/negative-news-detection-reputation-risk/)
- [Negative press alert triage](/use-cases/negative-press-alert-triage/)
- [GBP suspension trigger screen](/use-cases/gbp-suspension-trigger-screen/)
- [Triage incoming reviews into response paths](/use-cases/triage-incoming-reviews-into-response-paths/)
- [Duplicate GBP profile detection](/use-cases/duplicate-gbp-profile-detection/)
- [Classify a Google-suggested GBP edit as correct or wrong](/use-cases/classify-a-google-suggested-gbp-edit-as-correct-or-wrong/)