# Automated support ticket triage

Route support tickets to right team \(orders, shipping, returns, billing, products, complaints\)

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.78.

Vertical: E-commerce & retail.

Function: Support & CX.

Status: Seen in the wild.

Volume: high.

Value: meaningful.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://eesel.ai/blog/ai-ticket-routing-for-ecommerce)
- [Vertical](/verticals/ecommerce_retail/)
- [Function](/functions/support_cx/)
- [Classify phishing vs legitimate emails](/use-cases/classify-phishing-vs-legitimate-emails/)
- [Detect customer intent in live chat](/use-cases/detect-customer-intent-in-live-chat/)
- [AI email agent with categorization](/use-cases/ai-email-agent-with-categorization/)
- [Product review sentiment classification](/use-cases/product-review-sentiment-classification/)
- [AI complaint classification for retail](/use-cases/ai-complaint-classification-for-retail/)
- [Classify seller support tickets by growth versus compliance](/use-cases/classify-seller-support-tickets-by-growth-versus-compliance/)